These terms describe account responsibilities, acceptable use, subscriptions, service limits, and enforcement. Review them before creating a production workspace.
You must provide accurate account information, protect credentials, and have authority to use every domain, sender identity, recipient list, and payment method connected to the workspace. You are responsible for activity performed with your users, mailbox passwords, and API keys.
Do not send spam, phishing, malware, deceptive content, unlawful material, or email to purchased or non-consenting lists. Do not probe, disrupt, bypass limits, impersonate others, or use the service in a way that harms recipients, infrastructure, or sender reputation.
Published plans define price, capacity, billing term, and any discount. Paddle presents the total and renewal terms before purchase. Paid subscriptions renew on their selected monthly, annual, two-year, or three-year cycle until canceled. Cancellation takes effect at the end of the prepaid term, after which the workspace moves to Free. A first annual or multi-year purchase is eligible for a full change-of-mind refund when requested within 14 calendar days and the service has not been materially used. Monthly charges and renewal payments are non-refundable except where required by law or when a material service failure qualifies for a refund. Statutory consumer rights always take priority.
Mailbox, domain, storage, API, and sending limits are enforced to protect reliability and reputation. Delivery to a receiving server or inbox is not guaranteed because remote providers, DNS, content, reputation, and recipient behavior are outside the platform’s control.
We may restrict sending or suspend accounts for abuse, security risk, non-payment, legal requirements, or material breach. Where safe and practical, the workspace will show the reason and available recovery path. Serious abuse may require immediate action.
The service is provided subject to maintenance, network failures, and third-party dependencies. Customers should keep independent copies of critical data and test their recovery procedures. Any production-specific warranties, service levels, liability limits, governing law, and contracting entity must be stated in the final commercial agreement for the deployment.